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FAQ

How much is shipping?

Shipping is FREE!

When is my credit card charged and when does my order ship?

Your credit card will be charged the day you subscribe. If you are subscribing before the 10th of the month, you will be eligible for that month’s crate which will ship on the 10th. If you subscribe on the 10th or after, you will be eligible for next month’s crate which will also ship on the 10th of the next month. You’ll receive an email once your order is shipped. Example of subscribing before the 10th: Jane subscribes on January 2nd. She is billed on January 2nd and receives January’s Aloha Crate on January 12th. Example of subscribing after the 10th: Jane subscribes on January 23rd. She is billed on January 23rd and receives February’s Aloha Crate on February 12th.

What can I expect every month?

An Aloha Crate filled with 4-6 local treats, plus a note which lists and explains each product. The contents of each crate change each month and we only repeat products which have received amazing positive response from our current subscribers. We promise that each Aloha Crate is a new snack adventure you’ll enjoy receiving!

How do I add a gift message?

At this time we cannot accommodate custom messages.

Do you take phone orders?

Sorry, but in order to accommodate our current volume of customers we require that all orders are submitted through our secure online website.

Do you accept returns?

Unfortunately we do not accept returns. But if you’re not satisfied with your order please contact us at sales@alohacrate.com so we can resolve any issues you might have.

How can I cancel a subscription?

No, please don't leave us! If you’re not satisfied with your Aloha Crate for whatever reason, simply log into your online account and click "cancel".

If I cancel my 1 year subscription do I get a full or partial refund?

Sorry, but you do not. If you are canceling a 1-year subscription, the remainder of your Aloha Crates will be sent out for the remaining months and your account will not renew come the following year.

I have other questions! How do I contact you?

You can contact us via email at sales@alohacrate.com. Our current response time is 1 - 2 business days (Monday - Friday).

I would like to place my products in an Aloha Crate. How do I do that?

We'd love to hear from you! You can reach us at sales@alohacrate.com.

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